002-friendship

We provide the highest levels of enterprise support as standard to all clients.

Data  submission or audits, we’re always here for you, for your small or big needs.

Out of hours emergency support and fast resolution of critical items.

We offer 4 hour turnaround as standard for all critical issues. We have same day resolution for most high priority issues and we release a new maintenance update every 4-6 weeks. These times are far quicker than most other larger providers who have hundreds of clients to update and can be a lot slower in bringing you that bug fix or that new feature. 

If you have a big data submission coming up with ASQA (for example an S26 form submission) and you need to go through your entire data-set quickly, we can provide an emergency team of staff that can work with your team and ensure that everything is ready for the deadline. Simply call us on our 1300 number and flag the urgency of the matter with us as soon as you are aware of an upcoming deadline!

We have been known to extend out of hours service (not the norm, but we do do it for our clients in their hour of need) and we are happy and proud to serve you and go the extra mile! You can count on us for time critical items that can sometimes crop up. 

We are approachable, we go beyond software

We want our clients to feel free to call us and approach us.To that end, we are always available to assist you via as many channels as possible. We are reachable online via live chat, email and tickets. You can call us on our 1300 850 585 number and we are

Read More »

Customised training videos to suit your processes

We take the time to understand your exact processes. You get software that is especially configured for your organisation. We record custom training videos with your data and processes, tailor made for you. Our ‘go-live’ process is quite unique and detailed. We take the time to understand exactly how things

Read More »

Unlimited ‘user’ accounts

No need to fudge or double login users. Create as many users as you like. Add trainers and teachers to allow them to record results and attendance. Even create sales staff logins to record leads and applications on the go. We do not charge you on a per-user-model. So you

Read More »

Reliable industrial strength databases

We use Microsoft SQL Server with some clients databases 75 GB+ in size. We use proven industry leading (enterprise level) tools that you can trust and depend on. High capacity back end servers deployed for fast, reliable 24/7 access. We use Microsoft SQL Server as standard with all our clients.

Read More »

Unlimited (and fast) free support

You can call us, email us, chat with us live or log a ticket with us (free unlimited support). We respond quickly, our first response time is amongst the lowest in the industry. Our clients enjoy a quick ‘one touch resolution’ 7.3 out of 10 times. Unlike other software providers

Read More »

World class hardware, hosted with the best in Australia

We use our own custom configured servers hosted at world class facilities Multiple deployments in Docklands, Melbourne and the Gold Coast Fast gigabit networked report servers with terabytes of NAS storage readily available We use our own custom configured servers which gives us the flexibility to set them up just

Read More »