Data Backup Policy

Our Backup Policy

RTO Software undertake regularly-scheduled data backups to ensure client data integrity.

This policy outlines our backup processes and what we do to keep our client’s data backed up and safe.

What are RTO Software Backup Procedures?

There are two parts to the information we hold for you.

  1. Database to hold transaction information
    (Microsoft SQL Server backups) and
  2. Files that our clients upload (kept on our NAS servers and also backed up on AWS s3 services by Amazon).

RTO Software runs two backup procedures on each client database – a daily backup and a weekly backup. 

Database backup policy

The daily backup generally occurs between 06:00 and 08:00 in the morning for most clients.

The backups start automatically and back up data onto a disk. 

Old daily  backups which are older than 2 days are removed. At the end of the day the backups are also written to other secondary backup servers.

The second backup procedure is the weekly backup done every Saturday generally between 06.00 and 08:00 in the morning. Backups that are older than 2 weeks are deleted and replaced with the new backup information.

 
How do clients receive a copy of their backed up databases?

Upon request we can provide clients with a copy of their backed up database in zipped up SQL files via FTP and clients can download that backup to keep as an onsite backup copy.
Note: This service is available for all clients but may incur a small monthly fee.

Files backup policy

All the files that are uploaded by our clients are kept on dedicated Network Access Servers that store terabytes of data for our clients.

We also make secondary backups of these files on our redundant servers as well as on Amazon Web Services (AWS) and the S3 services offered by them.

How do clients receive a copy of their uploaded files?

We can make the Amazon S3 bucket available to you which you can then download from and keep a local copy of all your documents. There is a small fee for this service on a monthly basis to cover our additional traffic and data costs with Amazon S3.