We provide the highest levels of enterprise support as standard to all clients.
Data submission or audits, we’re always here for you, for your small or big needs.
Out of hours emergency support and fast resolution of critical items.
We offer 4 hour turnaround as standard for all critical issues. We have same day resolution for most high priority issues and we release a new maintenance update every 4-6 weeks. These times are far quicker than most other larger providers who have hundreds of clients to update and can be a lot slower in bringing you that bug fix or that new feature.
If you have a big data submission coming up with ASQA (for example an S26 form submission) and you need to go through your entire data-set quickly, we can provide an emergency team of staff that can work with your team and ensure that everything is ready for the deadline. Simply call us on our 1300 number and flag the urgency of the matter with us as soon as you are aware of an upcoming deadline!
We have been known to extend out of hours service (not the norm, but we do do it for our clients in their hour of need) and we are happy and proud to serve you and go the extra mile! You can count on us for time critical items that can sometimes crop up.
Unlimited (and fast) free support? You can call us, email us, chat with us live or log a ticket with us (free unlimited support). We respond quickly, our first response time is amongst the lowest in the industry. Our clients enjoy a quick ‘one touch resolution’ 7.3 out of 10
World class hardware, hosted with the best in Australia We use our own custom configured servers hosted at world class facilities Multiple deployments in Docklands, Melbourne and the Gold Coast Fast gigabit networked report servers with terabytes of NAS storage readily available We use our own custom configured servers which
Reliable industrial strength databases We use Microsoft SQL Server with some clients databases 75 GB+ in size. We use proven industry leading (enterprise level) tools that you can trust and depend on. High capacity backend servers deployed for fast, reliable 24/7 access. We use Microsoft SQL Server as standard with
Unlimited ‘user’ accounts No need to fudge or double login users. Create as many users as you like. Add trainers and teachers to allow them to record results and attendance. Even create sales staff logins to record leads and applications on the go. We do not charge you on a
‘True data’ student records cleanup and ongoing data assistance? As part of you going live with the software, we deep clean your database (every current student if needed). Mop up any messy or incomplete data and duplicates from your past systems. Enjoy high quality data and peace of mind come
We are approachable, we go beyond software? We want our clients to feel free to call us and approach us.To that end, we are always available to assist you via as many channels as possible. We are reachable online via live chat, email and tickets. You can call us on
Enquiries Please enter your details below and we will get back to you. If you have a support enquiry, please contact us using the support email address. Alternatively, you can also call us on 1300 850 585.
Just starting out or a long established giant? we can handle your needs Many of our clients started small and have grown to become giants in their sector. We are scalable and have been tried and tested in the industry since 2003. Our clients have processed over $2.7 billion in