You can call us, email us, chat with us live or log a ticket with us (free unlimited support).
We respond quickly, our first response time is amongst the lowest in the industry.
Our clients enjoy a quick ‘one touch resolution’ 7.3 out of 10 times.
Unlike other software providers you may have experienced, we work very differently. There is no specified limit to how many times you can call us. We have a live chat service, you can email us, log a ticket with us (as many times as you need, it’s always free).
Not only that, we respond quickly, our first response time is amongst the lowest in the industry and we always aim to resolve things with a ‘one touch resolution’ more than 70% of the time.
We also are quite happy to login to your computer (with remote screen sharing like Skype or GoToMeeting) and help to troubleshoot things with you. Good, old fashioned, hands on service that you just don’t get nowadays!
Just starting out or a long established giant? we can handle your needs
Many of our clients started small and have grown to become giants in their sector. We are scalable and have been tried and tested in the industry since 2003. Our clients have processed over $2.7 billion in student invoices in the system. We have been well established and have deep
‘True data’ student records cleanup and ongoing data assistance?
As part of you going live with the software, we deep clean your database (every current student if needed). Mop up any messy or incomplete data and duplicates from your past systems. Enjoy high quality data and peace of mind come audit time. As part of you going live with
Reliable industrial strength databases
We use Microsoft SQL Server with some clients databases 75 GB+ in size. We use proven industry leading (enterprise level) tools that you can trust and depend on. High capacity back end servers deployed for fast, reliable 24/7 access. We use Microsoft SQL Server as standard with all our clients.
Customised training videos to suit your processes
We take the time to understand your exact processes. You get software that is especially configured for your organisation. We record custom training videos with your data and processes, tailor made for you. Our ‘go-live’ process is quite unique and detailed. We take the time to understand exactly how things
World class hardware, hosted with the best in Australia
We use our own custom configured servers hosted at world class facilities Multiple deployments in Docklands, Melbourne and the Gold Coast Fast gigabit networked report servers with terabytes of NAS storage readily available We use our own custom configured servers which gives us the flexibility to set them up just
Unlimited ‘user’ accounts
No need to fudge or double login users. Create as many users as you like. Add trainers and teachers to allow them to record results and attendance. Even create sales staff logins to record leads and applications on the go. We do not charge you on a per-user-model. So you
We are approachable, we go beyond software
We want our clients to feel free to call us and approach us.To that end, we are always available to assist you via as many channels as possible. We are reachable online via live chat, email and tickets. You can call us on our 1300 850 585 number and we are
Genuine support when you
need it the most
We provide the highest levels of enterprise support as standard to all clients. Data submission or audits, we’re always here for you, for your small or big needs. Out of hours emergency support and fast resolution of critical items. We offer 4 hour turnaround as standard for all critical issues.