Unlike other software providers you may have experienced, we work very differently. There is no specified limit to how many times you can call us. We have a live chat service, you can email us, log a ticket with us (as many times as you need, it’s always free).
Not only that, we respond quickly, our first response time is amongst the lowest in the industry and we always aim to resolve things with a ‘one touch resolution’ more than 70% of the time.
We also are quite happy to login to your computer (with remote screen sharing like Skype or GoToMeeting) and help to troubleshoot things with you. Good, old fashioned, hands on service that you just don’t get nowadays!