Support offered is not the same as support evidenced.
Under the revised Standards, RTOs must demonstrate:
• Defined support services
• Documented interactions
• Referral pathways
• Escalation controls
• Management oversight
Informal support creates invisible risk.
Structured support creates defensible governance.
We’ve included a Learner Support Services Mapping Matrix in this section to help you assess whether your framework is structured — or personality-based.
