We want our clients to feel free to call us and approach us.
To that end, we are always available to assist you via as many channels as possible.
Further, you can contact our top management and key staff directly if there is ever anything that needs urgent help or further escalation if you are not satisfied with anything.
We take pride in being involved in detail with your college. We engage with your key team members via a one on one phone call or face to face meeting. This meeting can go over a few hours (and expand to a few meetings if required) and we deeply analyse your business processes and unpack them in detail.
Once we know how you operate (and also more importantly, what you want) we then provide a tailor made solution with none of the ‘out of the box’ software or a ‘one size fits all’ approach that you get with other providers.
We provide the highest levels of enterprise support as standard to all clients. Data submission or audits, we’re always here for you, for your small or big needs. Out of hours emergency support and fast resolution of critical items. We offer 4 hour turnaround as standard for all critical issues.
We take the time to understand your exact processes. You get software that is especially configured for your organisation. We record custom training videos with your data and processes, tailor made for you. Our ‘go-live’ process is quite unique and detailed. We take the time to understand exactly how things
No need to fudge or double login users. Create as many users as you like. Add trainers and teachers to allow them to record results and attendance. Even create sales staff logins to record leads and applications on the go. We do not charge you on a per-user-model. So you
You can call us, email us, chat with us live or log a ticket with us (free unlimited support). We respond quickly, our first response time is amongst the lowest in the industry. Our clients enjoy a quick ‘one touch resolution’ 7.3 out of 10 times. Unlike other software providers
We use our own custom configured servers hosted at world class facilities Multiple deployments in Docklands, Melbourne and the Gold Coast Fast gigabit networked report servers with terabytes of NAS storage readily available We use our own custom configured servers which gives us the flexibility to set them up just
We use Microsoft SQL Server with some clients databases 75 GB+ in size. We use proven industry leading (enterprise level) tools that you can trust and depend on. High capacity back end servers deployed for fast, reliable 24/7 access. We use Microsoft SQL Server as standard with all our clients.
As part of you going live with the software, we deep clean your database (every current student if needed). Mop up any messy or incomplete data and duplicates from your past systems. Enjoy high quality data and peace of mind come audit time. As part of you going live with
Many of our clients started small and have grown to become giants in their sector. We are scalable and have been tried and tested in the industry since 2003. Our clients have processed over $2.7 billion in student invoices in the system. We have been well established and have deep