009-helping

We want our clients to feel free to call us and approach us.
To that end, we are always available to assist you via as many channels as possible.

We are reachable online via live chat, email and tickets. You can call us on our 1300 850 585 number and we are always here to help you. 

Further, you can contact our top management and key staff directly if there is ever anything that needs urgent help or further escalation if you are not satisfied with anything.

We take pride in being involved in detail with your college. We engage with your key team members via a one on one phone call or face to face meeting. This meeting can go over a few hours (and expand to a few meetings if required) and we deeply analyse your business processes and unpack them in detail.

Once we know how you operate (and also more importantly, what you want) we then provide a tailor made solution with none of the ‘out of the box’ software or a ‘one size fits all’ approach that you get with other providers.

Unlimited (and fast) free support

You can call us, email us, chat with us live or log a ticket with us (free unlimited support). We respond quickly, our first response time is amongst the lowest in the industry. Our clients enjoy a quick ‘one touch resolution’ 7.3 out of 10 times. Unlike other software providers

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World class hardware, hosted with the best in Australia

We use our own custom configured servers hosted at world class facilities Multiple deployments in Docklands, Melbourne and the Gold Coast Fast gigabit networked report servers with terabytes of NAS storage readily available We use our own custom configured servers which gives us the flexibility to set them up just

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Reliable industrial strength databases

We use Microsoft SQL Server with some clients databases 75 GB+ in size. We use proven industry leading (enterprise level) tools that you can trust and depend on. High capacity back end servers deployed for fast, reliable 24/7 access. We use Microsoft SQL Server as standard with all our clients.

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Unlimited ‘user’ accounts

No need to fudge or double login users. Create as many users as you like. Add trainers and teachers to allow them to record results and attendance. Even create sales staff logins to record leads and applications on the go. We do not charge you on a per-user-model. So you

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Genuine support when you
need it the most

We provide the highest levels of enterprise support as standard to all clients. Data  submission or audits, we’re always here for you, for your small or big needs. Out of hours emergency support and fast resolution of critical items. We offer 4 hour turnaround as standard for all critical issues.

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Customised training videos to suit your processes

We take the time to understand your exact processes. You get software that is especially configured for your organisation. We record custom training videos with your data and processes, tailor made for you. Our ‘go-live’ process is quite unique and detailed. We take the time to understand exactly how things

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